Discover Piano School Policies

Location

  • Lessons take place at 111 Fernberg Rd, Paddington.

Term Dates

  • Weekly 30 minute classes are held during the school term in line with the Queensland Department of Education School Calendar. 

  • No lessons are held during school holidays nor public holidays.

Payment and Fees

  • Fees are invoiced by the term and to be paid online. 

  • Lessons are charged at $44 per 30 minute lesson.

  • Method/repertoire books will be provided by Discover Piano School but are to be paid for by the client. The cost will be included in the invoices.

  • Full payment must be received within the first two weeks of each term.

  • If the student commences lessons partway through the term, the remainder of that term will be invoiced in full and payment must be received within two weeks of the invoice being issued.

  • All tuition payments are non refundable.

  • We reserve the right to temporarily or fully suspend students from lessons with unpaid term fees.

Absence and Lesson Cancellations

  • If you cannot attend a class for any reason, it will not be refunded. A practice video may be accessed for the lesson missed so that your child may catch up at home. 

  • Online lessons via Zoom may be arranged in case of student or teacher illness.

  • If a lesson needs to be cancelled by the teacher you will be notified by email and text. Refunds will be given in the case of a cancelled lesson by the teacher, either as a credit in the invoice for the following term, or directly into your bank account.

Lessons enrolment - ongoing

  • Student enrolment is ongoing and continues into each new term and each new year. 

  • Clients are emailed their invoices before each term, until a termination notice is received, as discussed below.

Terminating lessons

  • If you wish to finish lessons, please provide notice by email. 

  • Students will continue to receive lessons that have been paid for until the end of the term, when termination will take effect. Refunds will not be issued.

Portal

  • As a Discover Piano School parent you will have access to your own online portal. This enables you to see your timetables, invoices, extra downloads, lesson notes, news and communications and keep a practice log. 

  • Information may be communicated through this portal so it is important that you check it on occasion. Important information will be emailed as well.

Photographs

  • Discover Piano School may occasionally take photographs/videos of lessons and may use these in marketing materials and/or social media. Please state specifically if you would prefer your child not to be used in photographs/videos used for these purposes.

Data Protection and Online Security

  • In order to book lessons with us you will need to provide us with your email address, name, child’s name, child’s date of birth and phone number. These details enable us to contact you regarding your lessons, and ensure that your child is given the best tuition according to their age.

  • We upload the information that you provide to a portal, managed by My Music Staff which is GDPR-compliant. If you would like to view the privacy policy of My Music Staff or Stripe (payment processor), please contact me.

  • Your data will never be passed onto anyone, ever.

  • We will use your contact details in order to communicate with you about your Discover Piano School lessons and for no other reason.